DRAFT Ordinance for water rates April 2023
New Water Rates effective October 1, 2018.
New Water Rates effective October 1, 2016.
The City of Florence provides water, wastewater, and garbage services to the citizens of Florence. The Public Works Department is responsible for all water and wastewater issues. Report any break immediately by calling 512-818-1683.
All services for water, wastewater, and garbage charges are billed the 1st of every month. Payment for services are due by the 20th of each month. Payments can be made in person at Florence Municipal Complex, VERA Bank, mailed to our mailing address, or online. Due to PCI compliance, we can longer take payments by phone.
The City of Florence contracts with Clawson Disposal to provide garbage services to citizens of Florence.
How to Establish a New Account
Fill the application out in its entirety and bring it with you to Florence Municipal Complex or you may complete the application in person. If the application is for residential, you must list all responsible adults who will reside at the service address. You must also provide a copy of a lease contract, deed, or purchase contract, etc., and valid identification for all accounts. The application will need to be signed by all responsible adults. All balances must be paid from prior residences before service is established. Every person, firm or corporation desiring to connect with the city will be required to pay a deposit of $250.00 (effective 10/01/2014) before service begins.
NEW UTILITY APPLICATION- English
NEW UTILITY APPLICATION- Spanish
RESIDENTIAL CUSTOMERS ONLY:
The City of Florence Water Department is a government operated utility. Information in your customer account record is generally considered public information under Texas Government Code, Chapter 552 (Public Information Act). However, the Texas Utilities Code, Chapter 182 (Rights of Utilities Customers) provides that a government-operated utility may not disclose personal information or any information relating to the volume or units of utility usage or the amounts billed to or collected from a customer for utility usage, if the customer requests that the government-operated utility keep the information confidential.
A request for confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer’s account record to (1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation. The city is required to have the Customer Request for Confidentiality form on file for the city not to disclose your personal information.
Customer Request for Confidentiality Form
View Garbage Rates
Household garbage is collected once a week on Monday. New rates effective August 2013.
ACH Payments (Bank Draft)
The City of Florence offers automatic draft for utility customers. Payments will be drafted from your account on the 15th of each month (If the 15th falls on a holiday or weekend, your account will be drafted the next business). This authorization will remain in full force and effect until the City of Florence has received written notification from the account holder of its termination in such time and in such manner as to afford the City of Florence and DEPOSITORY a reasonable opportunity to act on it. Please click here for Authorization Agreement Form.
Late fees will be assessed on the outstanding balance as set forth above in the amount of $10.00 and shall be applied to each unpaid water bill automatically on the morning of the 21st day of each month, unless (1) the customer is 60 years of age or older and makes a request for delay under section 182.002 V.T.C.A., Utilities Code, or (2) the 20th falls on a weekend or holiday, in which event the late fee shall be assessed on or after 5:00 p.m. on the first business day thereafter as provided above, or (3) the customer disputes the bill and the matter is resolved following the procedures set forth herein. In the event a customer disputes a utility bill before the 21st of the month, then no late fee shall be assessed until the procedures set forth herein are completed. If unpaid by the last day of the month, your account is subject to disconnect and a $40.00 fee added. Reconnects are scheduled only after consumer has paid the bill in full or completed a Promise to Pay Form, made the minimum payment required and paid the reconnect fee. A payment made with a bad check will be treated the same as non-payment. A handling fee of $25.00 will be charged and is payable by cash or money order on all returned checks.
If you are a customer who is 60 years of age or older, you may complete the following form to delay without penalty the payment date of your City utility bill. The extension is for twenty-five days from the date the bill was issued and the account for which the extension is requested is your personal residence. Proof must be provided.
60 years of age or older Request for Extension of Utility Payments
A payment plan fee of $20.00 will be assessed to those receiving proper authorization to pay the balance of their account in increments or monthly installments, not to exceed 180 days following the original due date. Payments must be made with the current monthly bill by the first day of the month following the due date, or service will be terminated until the current balance is paid in full. In addition, a payment extension may be granted to those requesting so, not to exceed 7 working days past the first of the month following the due date, in accordance with state and federal regulations, with no more than two extensions in a one-year period. (Ordinance adopted 7/7/1998)
Changes in Service
Consumers may request the following changes to their account by completing the applicable form-
Utility Service Transfer Request Form to Another Individual
Utility Service Transfer Request Form to Another Address
Refund of deposit. Upon termination of the services, the deposit shall be credited against the balance due on the final bill, and if a balance exists after giving credit against the final bill due, then such balance shall be refunded; or, if the customer still owes money to the city for such bill after the credit has been applied, the customer shall be responsible for the balance of money owed to the city, and shall promptly remit the same to the city.
Consumers who request a disconnection of service must leave a forwarding address where the final bill can be sent. You may download the disconnection form by clicking here.